FAQ

You can order directly through Natalia's official website. pt. Just select the desired products, add them to the cart and proceed to checkout.

• Confirm the products and quantities
• Insert billing and shipping data
• Choose the upload method
• Select payment method

After the purchase is completed, you will automatically receive a confirmation email with all the order details.

It is not mandatory to create an account. You can finish your purchase as a guest.

• Consult the order history
• Track the state of your purchases
• Store addresses
• Faster access to checkout

Natalia. en accepts credit/debit card (Visa, Mastercard, American Express), MB Way and ATM reference. All payments are processed through secure and encrypted systems.

Yes. We sent it to Continental Portugal, Azores and Madeira. We also make international shipments, subject to variable costs and deadlines.

• Portugal Continental: 1 to 3 business days
• Islands: 3 to 7 business days
• International shipments: variable

Yes. It has 14 days after receipt to return unused products and the original packaging.

The refund will be processed after verification. Return costs are borne by the customer, except for our error.