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Marketing Policy

Marketing Policy

Natalia.pt · GDPR Compliance

1. Privacy Commitment

At Natalia.pt, operated by Elitelashes Lda., our priority is to maintain a relationship of total trust with our customers. This policy details how we manage marketing communications, always ensuring compliance with the General Data Protection Regulation (GDPR) and respect for your privacy decisions.

 

2. Data Collection

Customer data for marketing purposes is acquired ethically and transparently through:

  • Direct consent during the customer account creation process.
  • Voluntary subscription via newsletter forms on our website.
  • Opt-in choice during the checkout process.
 

3. Cancellation Management (Opt-out)

We believe that receiving our newsletter should always be a choice. Therefore, we offer extremely simple and fast ways to cancel your subscription at any time:

  • For account holders: Simply log in to your account, go to the "Newsletter" tab, and uncheck the corresponding box.
  • Via the website form: If you do not have an account or prefer this method, go to the newsletter signup form at the bottom of the page and enter your email. Our system will automatically detect that the email is already in the database and will offer to remove it immediately.
  • Via Email: In the footer of every marketing email sent, you will find a direct unsubscribe link.

Important: Unsubscribing from the newsletter does not prevent the sending of essential institutional emails, such as order confirmations, order status updates, or security communications.

 

4. Contact and Technical Support

If you encounter any technical difficulties or wish to exercise your rights personally, you may contact our Marketing Manager via the contact form on our website, selecting the subject: "Technical question related to our website".